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Privacy Policy

Your privacy is of the utmost importance to me. I am committed to protecting your personal and health information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and the professional obligations set out by the College of Registered Psychotherapists of Ontario (CRPO). This policy explains how your information is collected, used, and protected when you interact with my website or services.

Information I Collect

I may collect the following information:

  • Your name, email, phone number, and other contact details
  • Health or background information shared during booking or sessions
  • Payment or billing information
  • Information shared through contact forms or email

I only collect the information necessary to provide safe and effective psychotherapy services.

How I Use Your Information

Your information is used to:

  • Schedule and manage appointments
  • Provide psychotherapy services
  • Maintain clinical records as required by law
  • Fulfill legal, regulatory, or ethical requirements
  • Communicate with you about your care or practice updates
  • Process payments
Confidentiality and Limits

Everything you share with me is private and confidential. There are a few situations where I may be required to share information:

  • If there is a serious risk of harm to you or someone else
  • If I am required to make a mandatory report (for example, if a child is at risk)
  • If disclosure is required by a court or legal authority
  • To contact someone you trust if you are seriously ill or unable to make decisions
  • If the College of Registered Psychotherapists of Ontario (CRPO) requests information for a complaint or review

Before starting therapy, I will explain these limits and answer any questions you have.

Storage and Security

I take your privacy seriously and use secure methods to protect your information:

  • Digital records are stored on encrypted platforms (e.g., Jane app) and password protection
  • Physical records are kept securely
  • Access is limited to authorized personnel only
Record Retention

Your therapy records are kept for at least 10 years after your last session, or 10 years after a minor turns 18, whichever is later, in compliance with professional standards.

Your Rights

You have the right to:

  • Access your records
  • Request corrections
  • Withdraw consent for certain uses of your information
  • Ask questions about how your information is used
  • File a complaint with with the Information and Privacy Commissioner of Ontario

To contact the IPC:
Website: www.ipc.on.ca
Phone: 1-800-387-0073

If you have concerns about your privacy, please reach out (see contact below).

Contact

If you have questions or concerns about your privacy, you can contact me at:

Hannah de Boer, Registered Psychotherapist (Qualifying)
CRPO number: 19092
Email: hannahdeboertherapy@gmail.com

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